Welcome to the Air Cargo Excellence Awards

Celebrating Excellence in the Air Cargo Industry

Widely regarded as the most trusted source for news, trends and analysis, Air Cargo World is delighted to announce the Air Cargo Excellence Awards 2014 will be held at the Hyatt Regency in Los Angeles on Monday March 10th 2014. This is the evening before the start of the IATA WCS which is being held in the same location.

The awards are significant and valued as they are voted for solely by the industry. Based on a rating system, each airline and airport is measured on specific criteria which subsequently ranks them and identifies above or below average performance. This ensures the ultimate service and highest standards are recognized.

The awards will take place at the Hyatt Regency-Century Plaza, where the global air cargo community will be gathered to attend the IATA World Cargo Symposium. The evening will commence with a drinks reception, followed by a seated dinner and the awards presentation. Drinks will then be available from the bar to toast the evening’s successes and catch up with friends and colleagues across the industry.

Registration Fee

Individual tickets are priced at $125, with a table of ten available at $1,100.

To book your place or table, simply click here.

Should you require any further information, please contact Ms. Lucinda Springett at +44(0)207 9751663 or Steve Prince at +1 770 642 9170 or click here to email.

Click here to register for ACE Awards 2014

Awards Categories

AIR CARRIERS - 9 Awards

Air Carriers

Gold, Platinum, and Diamond for each tonnage category

  • Up to 299,999 tonnes
  • 300,000 to 799,999 tonnes
  • 800,000 or more tonnes

AIRPORTS - 11 Awards

Airports

Diamond for each region and tonnage category

  • Europe 100,000 to 499,999 tonnes
  • Europe 500,000 to 999,999 tonnes
  • Europe 1,000,000 or more tonnes
  • Asia 100,000 to 499,999 tonnes
  • Asia 500,000 to 999,999 tonnes
  • Asia 1,000,000 or more tonnes
  • Middle East 100,000 or more tonnes
  • Latin America 100,000 or more tonnes
  • North America 100,000 to 499,999 tonnes
  • North America 500,000 to 999,999 tonnes
  • North America 1,000,000 or more tonnes

Air Cargo Excellence Awards 2014

The Awards are based on the Air Cargo Excellence Survey which is carried out and published annually by Air Cargo World. Established in 2005, the survey measures airlines and airports on specific criteria and ranks them to identify above or below average performance. The survey also shows exactly how airlines and airports are performing against an industry average and specifically highlights areas in need of improvement.

For further details about the methodology of the survey click here.

There are 20 award categories, 11 for airports and 9 for air carriers, as follows:

Award Categories - Airports - 11 Awards

Diamond for each region and tonnage category

  • Europe 100,000 to 499,999 tonnes
  • Europe 500,000 to 999,999 tonnes
  • Europe 1,000,000 or more tonnes
  • Asia 100,000 to 499,999 tonnes
  • Asia 500,000 to 999,999 tonnes
  • Asia 1,000,000 or more tonnes
  • Middle East 100,000 or more tonnes
  • Latin America 100,000 or more tonnes
  • North America 100,000 to 499,999 tonnes
  • North America 500,000 to 999,999 tonnes
  • North America 1,000,000 or more tonnes

Award Categories – Air Carriers - 9 Awards

Gold, Platinum, and Diamond for each tonnage category

  • Up to 299,999 tonnes
  • 300,000 to 799,999 tonnes
  • 800,000 or more tonnes

Click here to register for ACE Awards 2014

Register for Air Cargo Excellence Awards 2014

The ACE Awards will be held the evening before the start of the IATA World Cargo Symposium, Monday, March 10, 2014. Please be sure to make you hotel reservations accordingly.

Sponsors

For details of sponsorship opportunities, please contact:

Steve Prince
Publisher
Air Cargo World
Tel: +1 770 642 9170
Email: sprince@aircargoworld.com





ACW Awards 2014 Sponsored By


Swiss World Cargo     HACTL

Click here to register for ACE Awards 2014

ACE Methodology

The Air Cargo Excellence Survey was established in 2005 and is carried out and published annually by Air Cargo World . The survey is based upon a rating system that measures airlines and airports on specific criteria and subsequently ranks them to identify above or below average performance. There are two surveys — one for airlines and one for airports — based on their performance during the previous 12 months.

Airline Survey

Airlines are rated by freight forwarder subscribers on:

  • Customer Service
  • Performance
  • Value
  • Information Technology

Customer Service: Claims handled with expedience; problems solved in a prompt and courteous manner; professional and knowledgeable sales force

Performance: Fulfills promises and contractual agreements; dependable; accomplishes scheduled transit times

Value: Competitive rates; rates are commensurate with required level of service; value-added programs

Information Technology: Tracking and tracing of shipments; electronic commerce capabilities

Airport Survey

Airports are rated by Airlines on:

  • Performance
  • Value
  • Facilities
  • Operations

Performance: Fulfills promises and contractual agreements; dependable, prompt and courteous customer service; allied services — ground handling, trucking, etc.

Value: competitive rates; rates commensurate with service level required; value-added programs

Facilities: Apron, warehousing, perishables center; access to highways and other modes

Regulatory Operations: Customs, Security, FTZ

Rather than highlight winners, the survey shows an airline or airport exactly how they are performing against an industry average. This is particularly meaningful, as the results provide a standard on which to improve as well as highlighting the areas in need of improvement.

Methodology and Purpose of the ACE Survey:

The surveys are completed by Air Cargo World subscribers located throughout the world. Airlines are rated by subscribers identified as a freight forwarder, cargo agent or 3PL; the airports are rated by subscribers identified as working for an airline. The purpose of having two survey groups is to ensure the integrity of having the actual customer rate their service provider rather than opening up the survey to the general audience.

An email notification for each survey group is sent to the subscriber asking for their participation. The email contains a summary overview of the survey, its purpose and a link to access the survey online. Two follow-up emails are sent as a reminder to those subscribers who have not participated to that point.

The survey asks the participant to only rate the airline(s) or airport(s) they have conducted business with during the past 12 months. They are asked to rate those qualifying airports or airlines in the four areas of measurement noted above on a scale of 1 to 7, with 7 being the highest.

The airlines are grouped by annual freight tonnes carried, and the airports are grouped by regional location and sub-grouped by annual tonnage handled. These groupings are done within the survey’s analytic structure and are not known to the person who is rating the airline or airport. The purpose in grouping the airlines and airports is to provide an equitable rating system in establishing the surveys’ results.

The average rating for each measurement is calculated within each group, and that average is indexed to a value of 100. Ratings for airlines and airports are presented as an Indexed Score, relative to the average, to allow for easy comparisons. Scores greater than 100 represent an above-average performance. Scores less than 100 represent below-average performance. Scores of 100 represent exactly average performance.

Click here to register for ACE Awards 2014